Refund policy

Current payment status

Premium checkout is open to eligible signed-in accounts. Stripe securely processes subscription payments, while Scrollsmith grants Premium access from the server-verified billing and entitlement status.

Refund eligibility

You may request a refund within 14 calendar days after the initial Premium charge by emailing hello@usescrollsmith.com from the address associated with your account. Renewal charges are not automatically eligible except where required by law; regional consumer rights continue to apply.

Regardless of the selected business policy, refunds will be provided where required by applicable law. Nothing in this Policy limits non-waivable cancellation, withdrawal, cooling-off, or consumer rights.

How to request a refund

1. Email hello@usescrollsmith.com from your account email address.
2. Include the purchase date, the plan, and the reason for the request.
3. Do not send a card number, card security code, bank credentials, password, or copies of unrelated identity documents.
4. We may request a Stripe receipt identifier or other limited information needed to locate the transaction.

Review and processing

We will review the request against this Policy and applicable law and respond within 3 business days. If approved, we will submit the refund to Stripe within 5 business days after approval. Your bank or payment provider may require an additional 5–10 business days to display the credit after Stripe receives it. Refunds normally return to the original payment method unless Stripe or applicable law requires another method.

Subscription cancellation

You may cancel future renewal immediately online from Account Billing or through the Stripe Customer Portal. You do not need to contact support to cancel. Cancellation and refund are different: canceling stops the next annual renewal but does not automatically refund a completed billing period. Unless the final Policy or applicable law provides otherwise, Premium remains available until the end of the paid billing period after cancellation.

Failed, duplicate, or unauthorized charges

Contact us promptly about a duplicate or unrecognized charge. We may suspend Premium while investigating a chargeback or suspected fraud. Contacting us first may allow us to resolve an issue more quickly, but this does not restrict rights you have with your payment provider.

Effect of a refund

When Stripe confirms a full refund or payment reversal, the related Premium entitlement may be revoked. Local Premium preferences may remain stored but will not be applied unless the server confirms active Premium access.

Contact

Refund requests: hello@usescrollsmith.com
Operator: Individual owner of Scrollsmith
Domain: usescrollsmith.com
Jurisdiction for final review: California, United States